My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

Forbes contributors publish independent expert analyses and insights. Barry Libert covers AI business models, networks, data, and leadership Imagine a world where your business operates 24/7, making ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Leadership is shifting from valuing insightful thought to prioritizing tangible execution.

Empowering change agents within your team can drive authentic, impactful transformation. Prioritize and fund change agent initiatives to ensure sustainable, grassroots innovation. Dynamic, ...