ServiceNow's AI tools, developed internally under Kellie Romack, aim to boost IT services. The company noted more than 240 AI uses by December 2025.

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Ludi Akue discusses how the tech sector’s ...

ServiceNow EmployeeWorks, which combines Moveworks’ conversational AI and enterprise search with the ServiceNow Employee Center to provide an AI “front door” for government employees, was ...

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ServiceNow reported strong growth in the 2025 fourth quarter. It serves a network of more than 8,000 clients globally who rely on its workflow automation software. Investors are down on ...

Sharath Chandra Macha says systems should work the way people think. If you need training just to do simple stuff, something's wrong ...

Researchers discover exploitable agentic AI technologies from ServiceNow and Microsoft. Securing agentic AI is already proving to be extremely challenging. Cybersecurity pros should adopt a "least ...

ServiceNow is a buy because its unified architecture makes it the "operating system" for enterprise AI, allowing it to capture productivity gains even as traditional software seat counts shrink. I ...

ServiceNow reported quarterly earnings that beat expectations. The results weren't enough to quell concerns about slowing growth amid the company's acquisition spree. For the fourth quarter, ...

ServiceNow signed a three-year deal with OpenAI to use its intelligence models to offer AI agents to customers. ServiceNow will add OpenAI's GPT-5.2 into its enterprise platform. ServiceNow is in the ...

OpenAI and ServiceNow said they signed a three-year deal that will integrate the ChatGPT-maker’s AI models into ServiceNow’s business software. The deal depends on customers using OpenAI’s models ...