Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Amazon told shareholders Thursday that it made nearly $78 billion in net income during 2025 — while workers at its subsidiary Whole Foods Market say they struggle to afford basic necessities due to ...

Federal agents shot and killed a 37-year-old Minneapolis resident, Alex Jeffrey Pretti, at about 9 a.m. Central time on Saturday morning. A video shared with The New York Times by a witness and her ...

There are growing concerns over a homeless encampment in the South Loop. People have lived on the streets in the area for quite some time. Yet recently, residents say the stench and garbage have ...

The final game of the NFL regular season was an instant classic that ended in elation for the Steelers and absolute heartbreak for the Ravens. After a back-and-forth battle in the fourth quarter, the ...

CHICAGO (WLS) -- An alleged serial puncher has been ordered detained on Friday after officials say he attacked at least six women in separate incidents downtown. The state's attorney's office says ...

The 'Iron Man' star presented his former co-star and onscreen love interest with the 20th annual Sherry Lansing Leadership Award. By Carly Thomas Senior Editor, Digital Downey didn’t waste any time ...

The Des Moines Public Schools forced an employee to resign or be fired after she reported a student’s use of a racial slur by using the word while explaining the student’s conduct to disciplinary ...

The Des Moines Public Schools forced an employee to resign or be fired after she reported a student’s use of a racial slur by using the word while explaining the student’s conduct to disciplinary ...

LONDON, Oct 16 (Reuters) - Oil, gas and coal will continue to dominate the world’s energy mix well beyond 2050, as soaring electricity demand outpaces the shift to renewables, according to a new ...